FREE SHIPPING ON ORDERS >29€

Shipping & Returns

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Shipping Cost and Delivery Time

Below you can see the rates and delivery times for our shipments:

*The terms and conditions for orders B2B (Wholesale Orders), can be found at the following link:  Conditions B2B

United Kingdom

The orders will have a delivery time of 4-7 working days from the reception of the same, depending on the destination location, being the majority of them less than 4 working days.

The shipping cost will be a flat rate of 9,96€, regardless of the number of items ordered.

If the total amount of the order exceeds 29€the shipment will be free of charge.

Spain

The orders will have a delivery time of 24-72 working hours from the reception of the same, depending on the destination locality, being the majority of them less than 48h. working days.

The shipping cost will be a flat rate of 3,99€, regardless of the number of items ordered.

If the total amount of the order exceeds 24€, the shipment will be free of charge.

Baleares, Ceuta and Melilla

Orders will have a delivery time of 7 working days from the receipt of them.

The shipping cost will be a flat rate of 4,50€, regardless of the number of items ordered.

If the total amount of the order exceeds 29€, the shipment will be free of charge

In the cases of Ceuta and Melilla, the order may carry associated customs costs, for which the buyer will be responsible upon receipt of the shipment.

Canary Islands

Orders will have a delivery time of 7 working days from the receipt of them.

The shipping cost will be a flat rate of 8,00€, regardless of the number of items ordered.

If the total amount of the order exceeds 29€, the shipment will be free of charge

In the cases of Canary Islands, the order may carry associated customs costs, for which the buyer will be responsible upon receipt of the shipment.

Portugal

The orders will have a delivery time of 24-72 working hours from the reception of the same, depending on the destination locality, being the majority of them less than 48h. working days.

The shipping cost will be a flat rate of 4,50€, regardless of the number of items ordered.

If the total amount of the order exceeds 29€, the shipment will be free of charge.

France, Germany, Monaco

The orders will have a delivery time of 4-7 working days from the reception of the same, depending on the destination location, being the majority of them less than 4 working days.

The shipping cost will be a flat rate of 7,90€, regardless of the number of items ordered.

If the total amount of the order exceeds 29€, the shipment will be free of charge.

Belgium, San Marino, Italy, Austria, Netherlands

The orders will have a delivery time of 4-7 working days from the reception of the same, depending on the destination location, being the majority of them less than 4 working days.

The shipping cost will be a flat rate of 8,20€, regardless of the number of items ordered.

If the total amount of the order exceeds 29€, the shipment will be free of charge.

Czech Republic, Denmark, Liechtenstein, Czech Republic, Poland, Slovenia, Slovakia, Switzerland

The orders will have a delivery time of 4-7 working days from the reception of the same, depending on the destination location, being the majority of them less than 4 working days.

The shipping cost will be a flat rate of 11,20€, regardless of the number of items ordered.

If the total amount of the order exceeds 29€, the shipment will be free of charge.

Estonia, Romania, Bulgaria, Norway, Finland, Hungary, Ireland, Sweden, Croatia, Latvia, Lithuania, Serbia, Sweden

The orders will have a delivery time of 4-7 working days from the reception of the same, depending on the destination location, being the majority of them less than 4 working days.

The shipping cost will be a flat rate of 15,80€, regardless of the number of items ordered.

If the total amount of the order exceeds 29€, the shipment will be free of charge.

Bosnia and Herzegovina, Luxembourg, Cyprus, Ukraine, Malta, Greece, Greece

The orders will have a delivery time of 4-7 working days from the reception of the same, depending on the destination location, being the majority of them less than 4 working days.

The shipping cost will be a flat rate of 29€, regardless of the number of items ordered.

If the total amount of the order exceeds 29€, the shipment will be free of charge.

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Returns

At Quokka, our priority is to make sure you are satisfied with the products you have purchased. Therefore, you can change any item you have purchased, regardless of the reason.

You have 14 working days from the receipt of your order to request a refund.

Terms and Conditions of returns:

Below are the Terms and Conditions that must be followed when making a return:

  • Products to be returned must be in the same condition as they were shipped. They must keep the original packaging, labels, guarantees, etc.
  • The shipment must be made using the same protective cardboard box in which it was received to protect the product. In the event that it cannot be done with the protective box with which it was delivered, the CUSTOMER must return it in a protective box so that the product arrives at Quokka's warehouse with the maximum possible guarantees.
  • A copy of the delivery note must be included inside the package.
  • Shipping costs on return will be borne by the customer. In the event that the return is due to an error on our part, or a factory defect, Quokka will be responsible for the return shipping costs. To do this, please contact us beforehand so that we can tell you how to proceed.

After examining the item we will inform you if you are entitled to a refund of the amounts paid for the item (s) purchased. ONLY the amount of the item (s) will be refunded, NEVER the cost of shipping and packaging gift (except for error in the shipment or defect of the product).

The return will be made as soon as possible and, in any case, within 30 days from the date you notified us of your intention to withdraw. The return will be made on the same credit card that was used to pay for the purchase. You will bear the cost and risk of returning the products to us, as indicated above.

How to make a return

If you wish to return one or more items from an order, simply send us an e-mail at info@byquokka.com, indicating the order number, which items you wish to return and the reason. We will then respond to you immediately with the instructions you must follow to make the return.